Careful study of the needs of the company is required before recommending training or documentation.
Using the 80/20 Rule, an analysis is conducted of business processes used by 80% of employees. Time and expense reporting are identified. Although standard software is used for reporting both, business rules and account codes are unique to the company. An analysis of existing documentation and training costs, as well as hidden costs such as accounting errors are reviewed. A return on investment (ROI) calculation made to determine if CBT/WBT (computer based training/web based training) would be cost effective.
Cost / Benefit Analysis:
Total 200 employee hours, 20 instructor hours.
Alternative A - Traditional Training
Alternative B - CBT/WBT Training
Assumes instruction will be completed by employee on line. On line training is estimated to take approximately 50% of classroom instruction time. This reduces actual total training from 2 hours to 1 hour. Readily available process documentation and training expected to reduce monthly reporting errors from 2% to 1%.
Summary of savings of WBT/CBT in comparison with traditional training:
First year savings of $ 845.
Second year and beyond: (Development costs removed) Annual savings of $5,845.
Example A has no capital requirement and assumes no classroom costs.
Example B has a capital requirement to allow access to a web interface for deployment of web pages.
If not already available internally, access can be obtained for as little as $100 per month.